Continuous learning is a critical principle in agile methodology; teams use the “inspect and adapt” principle to become high-performing and more self-organizing. We don’t exist in a silo, however, and sometimes our pain points come from client services, implementations, marketing, design, and many more. Shockingly, we cause those teams frustrations too.

Backing up to 10,000-foot view and cataloging pain points in your organization can be overwhelming. Which ones most need to be solved? What solution will resolve a particular problem? How do you build connections across functional teams and get buy-in for change?

Modern product design and user research offers a host of tools to catalog pain points in products and assess which should be tackled first. This interactive session will focus on using these techniques to examine your software development process, identify the most critical problems, explore solutions, and work on improvements.