Your system is having a major problem. Stakeholders are calling you in a panic. Developers and technical support agents are reporting metrics and analyses. How do you calm everyone down while making progress towards a solution?

I have been a developer and now manage the support team for a large software application. I am on the front lines, trying to prevent and manage crises. I’ll share my methods for preventing and managing a crisis.

What actually constitutes a crisis? How do you plan for a crisis and create a crisis management plan? How do you coordinate everyone involved?

We’ll walk through these topics so that you feel more prepared to handle whatever your application may throw at you.